Privacy Policy

At Follizin Thailand, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Glamour Salon System (Thailand) Co., Ltd. (“Follizin Thailand,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you visit our website, purchase our products, or interact with our services.

We handle personal data in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws.

Website: https://follizinthailand.com/

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services.

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account registration details

Order and Transaction Information

  • Products purchased
  • Order history and transaction records
  • Payment status and payment references
  • Shipping and delivery information

Payments may be processed through third-party payment providers. We do not intentionally collect or store complete payment card information on our website when payments are handled through an external payment processor.

Website Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and website interactions
  • Cookies and similar tracking technologies

Communications

We may collect information you provide when contacting customer support, submitting inquiries, subscribing to newsletters, or communicating with us through available channels.

Please avoid submitting sensitive personal information, such as medical diagnoses or detailed health records, unless specifically requested through an appropriate process. If we need to process sensitive personal data, we will establish an appropriate legal basis under the PDPA.

2. How We Use Your Information

We collect and process personal information for the following purposes:

  • Order Processing: To confirm purchases, process payments, and fulfill orders.
  • Shipping and Delivery: To arrange product delivery and provide shipping updates.
  • Customer Support: To respond to inquiries, resolve issues, and provide after-sales assistance.
  • Account Management: To create and manage customer accounts and order histories.
  • Website Improvement: To understand website performance, maintain functionality, and improve the shopping experience.
  • Marketing Communications: To send product updates, promotional offers, and newsletters where permitted by law and subject to applicable consent requirements.
  • Security and Fraud Prevention: To protect our website, customers, and transactions.
  • Legal Compliance: To comply with applicable tax, accounting, consumer protection, and other legal obligations.

Under Thailand’s PDPA, we process personal data only where an appropriate legal basis applies.

Depending on the purpose, this may include:

  • Contractual Necessity: Processing information required to fulfill orders or provide requested services.
  • Legal Obligations: Maintaining information required under applicable laws and regulations.
  • Legitimate Interests: Protecting our website, preventing fraud, and improving operations, where these interests are not overridden by your rights.
  • Consent: Processing information for purposes requiring your consent, such as certain marketing activities or optional tracking technologies.

Where we rely on consent, you may withdraw it at any time, subject to applicable legal limitations.

4. Sharing Your Personal Information

We do not sell your personal information.

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

  • Payment Service Providers: To securely process payments and verify transactions.
  • Shipping and Logistics Providers: To deliver orders to your designated address.
  • Website and Hosting Providers: To maintain our website and technical infrastructure.
  • Analytics and Marketing Providers: To measure website performance and support permitted marketing activities.
  • Professional Advisers and Authorities: Where necessary to comply with legal requirements or protect legitimate rights.

We share only information reasonably necessary for the relevant purpose and require appropriate privacy and security safeguards where applicable.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

These technologies may be used to:

  • Maintain shopping cart functionality.
  • Remember website preferences.
  • Support account login and security.
  • Analyze website traffic and performance.
  • Measure the effectiveness of marketing campaigns.

Some cookies are essential for website functionality, while others may require your consent.

You can manage cookies through your browser settings or through cookie preference controls where available on our website.

Disabling certain cookies may affect website functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable laws.

Retention periods depend on the type of information and relevant legal or operational requirements.

For example, certain order and transaction records may need to be retained for accounting, taxation, or legal purposes.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, unless continued retention is permitted or required by law.

7. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure connections, system monitoring, and restrictions on access to personal information.

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Rights Under the PDPA

Under Thailand’s Personal Data Protection Act, you may have the following rights, subject to applicable legal conditions:

  • Right of Access: Request access to and copies of your personal information.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion, destruction, or anonymization of personal information where legally applicable.
  • Right to Restrict Processing: Request the restriction of certain processing activities.
  • Right to Data Portability: Request the transfer of your personal information in an applicable electronic format.
  • Right to Object: Object to certain processing activities, including direct marketing.
  • Right to Withdraw Consent: Withdraw previously given consent.
  • Right to Lodge a Complaint: Submit a complaint to the relevant personal data protection authority.

To exercise your rights, please contact us using the details provided below.

We may request reasonable information to verify your identity before responding to your request.

9. International Data Transfers

Some of our technology, hosting, payment, or service providers may operate outside Thailand.

Where personal information is transferred internationally, we will comply with applicable PDPA requirements and implement appropriate safeguards or rely on a legally permitted transfer mechanism.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or external services.

These services operate independently and may have their own privacy policies.

We encourage you to review their privacy practices before providing any personal information.

Follizin Thailand is not responsible for the privacy practices of third-party websites that we do not control.

11. Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where legally required parental or guardian consent has not been obtained.

If we become aware that personal information has been collected without the necessary legal authorization, we will take appropriate steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal requirements, or data protection practices.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact:

Glamour Salon System (Thailand) Co., Ltd.

Follizin Thailand

Website: https://follizinthailand.com/

Email: glamoursalonsystem.th@gmail.com

Business Address:  2354, 3 Lat Phrao 116 Alley, Phlabphla, Wang Thonglang, Bangkok 10310

For additional information about purchasing from our website, please review our Terms & Conditions.